Frequently Asked Questions

Start by completing our online enquiry form or booking a free home/video survey. We'll send a no-obligation quote with a simple online acceptance process. Once accepted, payment is taken and your move is confirmed in writing. We’ll then coordinate your moving date based on availability.

We recommend booking at least 3 weeks in advance, especially during busy summer months. If you’re moving sooner, contact us—we’ll always do our best to accommodate you.

We don’t hold provisional bookings due to high demand. However, submitting an enquiry early helps us prepare your quote and check availability, so you’re ready to confirm once your date is final.

Yes—free of charge with at least 10 working days’ notice. Late changes may incur fees, as outlined in our cancellation policy. This helps us run efficiently and support our clients and staff.

It’s simple:

• Complete the enquiry form and tell us about your move
• We’ll book a free home or video survey
• You’ll receive a fixed, no-obligation quote shortly after

Yes—our estimates and quotes are completely free.

Skip the form and book a survey straight away—either in person or via video call (including WhatsApp). After the survey, we’ll send a tailored, fixed quote. Click here to book a survey.

Estimates help you budget and plan early. For larger or more complex moves, an in-person survey is best. After assessing your needs, we’ll send a clear, fixed quote—no surprises.

Key delays are common. We include a grace period in your quote. After that, an hourly charge applies. We recommend confirming timings with your solicitor to minimise risk.

Midweek moves (Mon–Thurs) typically offer better availability and pricing. We also operate on Saturdays, and bank holiday moves can be arranged on request.

Prices vary depending on the size of the move, property access, distance, and any extra services like packing or storage. The best way to get a fixed price is to complete our enquiry form and book a free home or video survey.

Every quote is bespoke, and is based on:

• Volume of belongings
• Access (e.g. stairs, lifts, parking)
• Distance between properties
• Crew size and duration
• Optional services like packing, storage, or piano handling

Yes. We offer free, no-obligation surveys in person or via video (including WhatsApp) to ensure an accurate, tailored quote.

Your quote will typically include:

• Labour and transport
• Protective materials used in transit
• Standard liability cover

Optional extras—such as packing, dismantling, settling-in, or storage—are clearly itemised if requested.

We accept most credit/debit cards and bank transfers. Please note: American Express is not accepted.

Payment is due at the point of booking. This confirms your reservation, allows us to allocate the crew and vehicle, and gives you peace of mind that your move is secured.

No—we operate with transparent pricing. Any additional charges (e.g. for delays, last-minute changes, or parking fines) will be clearly explained if applicable.

Yes. We offer professional packing services. Choose from full packing, fragile-only packing, or self-pack with our high-quality materials. We also offer bespoke wooden crates for fine art and delicate items, as well as export packing for international moves, ensuring your belongings meet customs and insurance requirements.

Yes. We supply strong, professional-grade boxes, tape, bubble wrap, and packing paper—delivered in advance or included with our full packing services.

Yes. We sell a variety of moving supplies, including:

• Double-walled boxes (small, medium, large)
• Packing tape, bubble wrap, packing paper
• Mattress and sofa covers
• Bespoke wooden cases for exceptional items

You can order these by contacting us directly.

Yes. We can dismantle and reassemble standard furniture like beds and wardrobes. Simply request this in your enquiry form or during your survey.

We can, provided the loft is fully boarded, well-lit, and has a fixed staircase. For safety reasons, we cannot access lofts via ladders.

No. For safety reasons, we don’t handle appliance disconnection or reconnection. Please arrange this separately with a qualified professional.

Yes. We are trained and equipped to move pianos, snooker tables, most safes, antiques and fine art.

Yes of course. Our helpful crew will place items in the rooms you request. If you’re taking on your own packing just label boxes clearly and, if possible, provide a simple room layout.

Yes. We build custom wooden crates for paintings, sculptures, antiques, and other delicate items. Each crate is designed for maximum protection during handling, transport, or storage. This service is ideal for galleries, collectors, and private clients.

Our crews use museum-grade materials including acid-free paper, padded coverings, and shock-resistant packing. We handle each item with discretion and follow strict protocols to ensure preservation and protection at every stage of the move.

Absolutely. We have the specialist equipment and trained teams needed to move upright and grand pianos safely. We take care of dismantling legs, pedals, and lids where required, transport with piano skids and padding, and reassemble at the destination.

Booking is simple. Just mention your piano or special item when making an enquiry or during your move survey. We’ll assess access requirements, provide a tailored quotation, and schedule the right team and equipment for the job.

We offer a range of secure storage services in North London, specialising in containerised storage—a much easier way to store than traditional self-storage.

We can drive up to and load directly into the storage containers, with no long walks, pushing trolleys down corridors, and no lifts to load and unload. Your goods remain sealed and protected from handling until they’re returned to you.

• Household Storage – perfect for moving, downsizing, or renovating.
• Self Storage – an easy access and convenient storage option.
• Commercial Storage – ideal for office moves, inventory overflow, and equipment.
• Archive Storage – secure document storage with optional shredding.
• Student Storage – great for term breaks and moving between accommodations.

We offer secure containerised storage. We are able to accommodate any capacity of storage from a minimum of just 35sqft/250cuft. Our team carefully loads your belongings into the container which is safely kept at our secure North London facility.

Our storage is cost-effective, reduces handling, and keeps your items safe and accounted for. Ideal for household, commercial, and student storage.

Very secure. Our North London warehouse is equipped with CCTV, security fencing and controlled access. Only trained Redpath staff handle your goods— there’s no public or shared access to your containerised storage.

We also operate a dedicated self storage section within the facility for customers who prefer to bring and access their own items. Both areas are professionally managed and equally secure.

Yes. Access is by appointment only, ideally with one week’s notice, we will of course do our very best to provide access sooner if you’re unable to give a weeks notice (subject to availability) so we can retrieve your container from storage. Providing sufficient notice ensures your access is safe, efficient, and professionally managed.

If you’re using our self storage option, you can access your unit during the working week from 9am to 5pm—perfect if you need frequent or flexible access. We just ask that you give us 1 working day’s notice.

We can extend our liability as required to cover your goods in store for added peace of mind. We’ll just need you to declare the value, and our liability will cover against risks like fire, flood, or theft. Alternatively, you may be able to transfer your household or business insurance to our storage facility or arrange separate cover yourself. Our team will guide you through the available options when booking.

Simply make an enquiry or ask during your move consultation. We’ll schedule collection, professionally pack your items if needed, and load them directly into your storage container at your property before transporting it to our warehouse.

Absolutely. Our trained team can provide full or partial packing, using high-quality materials to ensure everything is protected for long-term storage. We’ll also provide an inventory so you always know what’s inside.

You can store almost anything—furniture, boxes, seasonal items, artwork, documents, and more. For safety and compliance, we don’t accept perishable goods, flammable materials, or hazardous substances. If in doubt, just ask.

Yes, we sell a variety of moving supplies, including strong double-walled boxes (small, medium, and large), packing tape, bubble wrap, packing paper, mattress and sofa bags, bespoke wooden cases for exceptional items, and other protective materials. You can order by contacting us directly via phone or email.

Absolutely. We provide full international moving services including customs clearance assistance and optional storage. For smaller moves or individual items, we also offer a cost-effective groupage service to select European destinations.

Each country has its own list of restricted and prohibited items. These can include perishables, flammables, certain electronics, and high-risk goods. Our team will advise you on what’s not allowed and guide you through any required declarations or documentation.

Costs typically include shipping (by sea or air), packing, customs clearance, import duties or taxes, and any storage or handling fees. We provide a detailed quote with no hidden extras—so you know exactly what to expect.

Transit times vary by destination and method. Air freight is faster (typically 1–2 weeks), while sea freight can take 4–8 weeks depending on the route. Customs clearance and local delivery may also affect final timings.

We recommend full transit insurance for peace of mind. Policies can cover loss, damage, and storage risks. We’ll walk you through the valuation process and help you select the right level of cover.

Yes, but we advise using a professional Export Packing Service for international moves to meet customs and insurance requirements. Our expert team offers full or partial packing, with export-grade materials and an inventory for customs.

Possibly. Each country sets its own rules. Some offer duty-free import of used household goods; others impose taxes or require paperwork. We’ll clarify your destination’s regulations and ensure you're well prepared.

We use thick moving blankets, wardrobe cartons, protective covers and, where necessary, purpose-built wooden cases. Rest assured, we’ll always treat your goods with care and keep everything secure.

If you’ve decided to pack your own goods, we can provide packing materials and advice on how to safely pack your items—but you can leave the large furniture and bulky items to us.

We can supply carpet protection as required. Where necessary, we’ll also cover doors and banisters. Every care will be taken to ensure your property is not damaged during the moving process.

If you're packing yourself, make sure everything is boxed, labelled, and ready before we arrive. Unplumb any appliances and dismantle furniture early if you're doing it yourself. Clear hallways and pathways, and keep personal valuables—like passports, jewellery, cash, and important documents—in a safe place, as these aren’t covered by our liability.

For more moving tips and checklists, please visit our Moving Advice & Tips section on the blog.

No. We offer strong, double-walled boxes and quality packing supplies at great rates. You’re welcome to use your own, but ours are modular and easier to stack.

Yes, especially if they contain fragile, heavy, or loose items. Light clothing in sturdy furniture may be left in place.

Yes. We can’t transport animals, hazardous goods, perishables, firearms, or illegal items. Valuables like cash, jewellery, passports, keys and documents should be moved by you before our arrival as they fall outside of our liabilities.

Hazardous materials, perishable goods, and high-value personal items (cash, keys, documents, etc.) should not be included in your move. Please check our service terms for full details.

Yes, it saves time, space, and stress. We also offer decluttering support. Just mention this in your enquiry or survey.

Pack a "first-night" box with:

• Kettle, mugs, tea and snacks
• Toiletries and chargers
• Key documents
• Bedding and nightwear
• Essentials for kids or pets

Notify your:

• Bank and HMRC
• DVLA and council
• Utilities providers
• Employer, GP, dentist, and school

Use Royal Mail’s Redirection service before your move to catch any important mail.

On moving day. Take gas, electric, and water readings and send them to your providers (ideally with a photo for proof).

• Finish packing and leave essentials out
• Confirm parking and access
• Get a good night’s rest

If you've booked our packing service, we’ll handle most of it for you.

Yes, contact your local council to arrange permits or bay suspensions. We’re happy to advise.

It depends on access, volume, and distance. Every move is unique but a typical 3-bedroom, local move typically takes around 8-9 hours to complete (excluding packing and settling in services). We'll provide a time estimate for your move on request once we have completed the survey.

If you’ve chosen to have your goods moved under our liability we can accept liability for loss or damage up to £30,000 per load (please see terms for details). Or, if you have chosen to use your own insurers, perhaps relying on your home insurance, if something gets lost or damaged, you’ll need to deal directly with them. Again, please read our terms and conditions for full details.

Yes, we are, and we can accept liability for your furniture and effects up to £30,000 per load if required (this amount can be increased upon request). You can reduce the costs of your move if you have your own cover in place which you’d rather rely on. Our clients often discover that their household insurance policy covers them for moving, so it’s definitely worth checking with them. As you’d expect, we also carry goods in storage cover as well as employers’ and public liability insurance.

Our liability covers loss or damage to items during transit and storage, up to £30,000 per load if you accept these options. Please see our service terms for full details.

In the unlikely event of damage or loss, contact us immediately. If it can’t be resolved quickly by our team, we’ll guide you through the insurance claims process to ensure a swift resolution.

Absolutely. All team members undergo full in-house training by our experienced team. Our training covers 56 topics, and this comprehensive programme was developed by our founder Dennis Rogers using knowledge and expertise gathered during his 30+ year career in removals and storage. You can learn more about our team and values on our About page.

We’re proud to say that we have over 30 years’ experience behind every move! In fact, our founder, Dennis Rogers, has managed an estimated 50,000 moves successfully during his career in the industry. Our team of movers are also highly experienced professionals. Your move is in safe hands with Redpath Moving & Storage.

You can cancel a move you’ve booked, without charge, by providing 10 or more working days’ notice. After that, there are charges to cancel which increase the closer you get to the move date. Cancellation charges help us reduce our financial losses in the event of late cancellations and help us run an efficient business. You can read the full details in our Service Terms.

We combine decades of hands-on expertise with a genuine commitment to service. Our team is highly trained, fully equipped, and focused on doing things properly—from your first quote to the final placement of your belongings. You can learn more about our values, history, and approach on our About page.

You can reach us by phone, email, or through the contact form on our website.

Our team is available Monday to Friday, 9am – 5pm.

If you have a move booked, we’ll also provide you with our operations team’s direct number for out-of-hours support.

Start by speaking with our crew—they’re experienced, well-trained, and often able to solve issues on the spot. If the issue is more serious or can’t be resolved immediately, call your assigned move manager or contact our customer support team. We're here to help and committed to a fast resolution.

Contact us today for expert advice or a free, no-obligation quote tailored to your London move.