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Redpath's Policies

Our Policies

Browse our key company policies below. Use the links to jump directly to a section.

Quality Policy

The Quality Policy of Redpath Moving & Storage has been prepared and endorsed by the executive management to ensure that our customers receive a Furniture Removal Service of the highest possible standard.

They receive quality, reliability and integrity in the services provided by the company and that customer needs, expectations and requirements are met and maintained.

It is the company’s objective to achieve and maintain a quality assurance programme through the adoption of the above standard together with good managerial skills and techniques, excellent customer service, proper systems of control, training of staff and provision of appropriate equipment and compliance at all times with the relevant legislation.

The Company operates in compliance with UK Health & Safety Legislation and has a Health & Safety Policy which is available to all employees. It is fully aware of its environmental obligations and attempts to comply with all environmental guidelines issued by the UK government and by local authorities.

The policy is aimed at developing in each employee a sense of personal responsibility for quality improvement and, through adherence to this policy by all personnel in the company, aims to demonstrate its commitment to quality.

The system is mandatory for all employees.

Redpath (London) Ltd - Modern Slavery and Human Trafficking Statement

1/11/25

Introduction

This Modern Slavery and Human Trafficking Statement relates to actions and activities during the financial year 6/4/25–6/4/26. The statement sets down Redpath (London) Ltd commitment to preventing slavery and human trafficking in our business activities and the steps we have put in place with the aim of ensuring that there is no slavery or human trafficking in our own business and supply chains. We all have a duty to be alert to risks, however small. Staff are expected to report their concerns and management to act upon them.

Organisational structure and supply chains

This statement covers the business activities of Redpath (London) Ltd which are removals, packing, storage and shipping. The Company currently operates in the UK.

The Company has a zero tolerance approach to any form of modern slavery and we are committed to acting swiftly and with transparency in all dealings. As necessary, we will have safeguard controls in place against any form of modern slavery taking place in any aspect of our business, including its suppliers.

High Risk Activities

We consider the employment of all staff to be a high risk with regards to modern slavery or human trafficking. As such we operate a reporting and checking system with regards to all modern slavery concerns.

Responsibility for the Company’s anti-slavery initiatives is as follows:

  • 1.1 Policies: Dennis Rogers is responsible for creating and reviewing policies. The process by which policies are developed is by looking at best practice and adapting to the needs of the company.
  • 1.2 Risk assessments: Dennis Rogers is responsible for risk assessments in respect of human rights and modern slavery.
  • 1.3 Due diligence: Dennis Rogers is responsible for due diligence in relation to known or suspected instances of modern slavery and human trafficking.

Training

To ensure a good understanding of the risks of modern slavery and human trafficking in our business and supply chains, the Company requires all staff to complete training as scheduled by the Company.

Policies

The Company is committed to ensuring that there is no modern slavery or human trafficking in our business or our supply chains. This Statement affirms its intention to act ethically in our business relationships. The following policies set down our approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in our operations:

  • 2.1 Whistleblowing policy – the Company encourages all its workers, customers and other business partners to report any concerns related to its direct activities or its supply chains.
  • 2.2 Conduct – the Company’s employee handbook sets out the expected conduct and behaviour of employees when representing the Company.
  • 2.3 Corporate Social Responsibility – the Company will at all times work responsibly with suppliers and local communities.

Due Diligence Processes for Slavery and Human Trafficking

The Company undertakes due diligence when considering taking on new suppliers, and regularly reviews its existing suppliers. The Company’s due diligence process includes building long-standing relationships with suppliers and making clear our expectations of business partners and/or evaluating the modern slavery and human trafficking risks of each new supplier and/or invoking sanctions against suppliers that fail to improve their performance in line with an action plan provided by us, including the termination of the business relationship.

Performance indicators

The Company uses the following key performance indicators (KPIs) to measure how effective we are in ensuring slavery and human trafficking is not taking place in any part of our business or supply chains including requiring all staff to have completed training on modern slavery when made available by the Company. The Company may also make use of labour monitoring and payroll systems.

This Modern Slavery and Human Trafficking Statement will be regularly reviewed and updated as necessary. Dennis Rogers endorses this policy statement and is fully committed to its implementation.

Approved and authorised by:

Name: Dennis Rogers
Position: Managing Director
Date: 1/11/25
Signature: Dennis Rogers

Complaints Handling Policy

We take every complaint we receive very seriously and work with our customers to deal with them quickly and in a satisfactory way.

  • All complaints must be logged immediately and tracked using the relevant complaints log.
  • If the complaint is initially notified to the removal crew, it must be noted on the job sheet. The foreman and customer must both sign the sheet and the foreman must then report the complaint to the office without delay.
  • All complaints must be acknowledged within 7 working days of receipt. Telephone complaints will also receive a written response confirming details of the conversation – request that the customer complains in writing.
  • The complaints log must be kept up to date with progress notes and all correspondence must be stored manually or electronically in the customer file.
  • Dennis Rogers will monitor the complaint log to ensure that all complaints have been responded to within the specified time and resolved without delay.
  • A formal written outcome of the investigation should be issued to the customer within 15 working days of receiving the complaint.
  • If the customer remains dissatisfied, we must advise the customer to write to us again to explain the reasons why they feel the complaint remains unresolved.
  • We are to provide the customer with a written statement expressing our Final Viewpoint, following a second review of the complaint and refer the customer to the Furniture & Home Improvement Ombudsman (FHIO) within 8 weeks of receiving the complaint.
  • If the matter has not been resolved within 8 weeks or we have not responded the customer is able to take their complaint to FHIO. (Provide FHIO’s details to customer)
  • We shall then co-operate with customer(s), their advisors and the FHIO in the resolution of complaints and/or the handling of liability claims.

Environmental Policy

It is our policy to minimise our impact on the environment wherever practicably possible by ensuring that environmental issues and awareness remain at the forefront of every decision we make.

Key points of our policy:

  • Redpath Moving & Storage promotes recycling or re-use of packing materials. We offer a collection service of used boxes and where possible, we reuse the boxes. If the boxes cannot be reused, we recycle them.
  • When planning routes we aim to maximise efficiency and therefore minimise the impact on the environment. Wherever possible we plan back loads and take into account likely congestion and different times of the day when deciding on a route.
  • Where we are required to dispose of goods we choose to only use waste transfer stations that recycle.
  • We ensure that all company vehicles are well maintained by way of daily inspections and ten weekly full mechanical inspections to make sure they are operating efficiently. These checks also allow us to take preventative maintenance, which helps minimise our environmental impact.
  • When purchasing new vehicles, the vehicle’s impact on the environment is of key importance to us.
  • By ordering large quantities of required materials and storing them at our depot we are able to reduce the amount of deliveries we receive and therefore help our suppliers reduce their impact on the environment. We only choose suppliers that maintain good environmental practices.
  • Our vehicles all meet or exceed current emissions standards.

Dennis Rogers
Managing Director
Redpath (London) Ltd